You can email us to contact@lisbijoux.com or click here

The average delivery time is of 2 to 5 business days after the product is sent.

We accept payments by credit, debit card or PayPal.

Usually it takes from 1 to 2 business day to be approved.

No. We protect our customers information. The information we keep in our data base is your name and delivery address.

We will send you the invoice to your email address. If you haven’t received it, please contact us on contact@lisbijoux.com

You can follow by the track number we send you by email or WhatsApp after we sent your order.

We always do our best to ensure that the product reaches you within the stipulated time. Even so, some factors may cause delays in delivery, such as the absence of a recipient, incomplete registration data, change of address,  etc.

If this happens, we kindly ask that you contact us so that we can investigate what happened. To contact us, just click here!

However, we ask that you carefully fill in the delivery address details to ensure that you receive the product. We at History Collection are not responsible for any problems arising from incorrect provision of the customer’s address.

Finally, we can only send a new order or refund if the order is lost on the way, that is, if your product has no tracking updates after 30 days after the shipping date.

If you noticed that you entered an incorrect or incomplete address when completing your purchase, please contact us immediately to avoid problems during delivery.

Your address cannot be changed 24 hours after the purchase has been made on our website, as the order may have been delivered to the airline.

Note: We do not change the customer’s address unless they request it.

When the product has already been packed and shipped and sent directly to your address, we are no longer able to redeem the canceled item. Therefore, we ask that you receive the order and contact our support via email or WhatsApp to formalize the cancellation request.

In cases of cancellations not reported to our call center, 30% of the amount will be deducted for administrative and operational expenses. This fee is also charged in cases where the merchandise is returned by the Post Office when the customer is not at home to receive or collect the product at the indicated location.

We at History Collection are not responsible for NON-RECEPTION or REFUSE to receive the item.

There are certain situations in which only partial refunds are granted – if applicable:

Item with obvious signs of use;
Lost packaging and open seals;
Item sent with the wrong color or size;
Any item that is not in its original condition, is damaged, broken, or missing parts for reasons not due to our store’s error.

If you checked the tracking information that your order was delivered and you did not have access to your package, we ask that you try to contact neighbors, acquaintances, family members or building caretakers to check whether there was a possibility that they received it, or also, We ask you to check if the product is in the mailbox of your residence or building.

Furthermore, if you have not obtained any information about the whereabouts of your order, we ask that you contact the post office closest to your address, providing the tracking code and your details so that they can inform you by which person it was received or if the item is in your PO Box.

It often happens that the Post Office informs you in its tracking that the order has been delivered even though no delivery attempt has been made, so we ask that you wait a few more days so that you can receive the item.

You can request a refund within 30 days after you receive your order. After we receive your return, we will issue a refund.

You can request a exchange within 30 days after you receive your order. After this period, we no longer provide the exchange.

For your safety, we have a procedure to check and confirm your registration data. When this happens when attempting to purchase by credit card, after an analysis, we find a data inconsistency, which prevented the purchase from proceeding due to internal policies. Therefore, it is necessary that all information provided is complete and correct. It often happens that the card is blocked, has an insufficient balance or the attempt was refused by the issuer itself, in this case, you should contact your credit provider to check the reason.

Lis Bijoux takes the security of our customers’ data so seriously that thousands of tests are carried out every day looking for security breaches, all to prevent hacker attacks, information theft and card cloning. Your seal of approval can also be found in the footer of our website.

Did you see? That’s why buying at Lis Bijoux is 100% safe. Discover our news and buy our products without worries, because we will always take care of you!

You can also click here to read more about our Privacy Policies.

We at Lis Bijoux carry out the entire shipping procedure for your order in complete safety, always valuing your well-being. To guarantee our exclusivity, our products are delivered directly from our suppliers’ warehouses. 

Before being dispatched, each of our items undergoes strict quality control to ensure that you receive an order in perfect condition. In addition, you will be able to check the route of your order until it reaches your address using the tracking code.